16.8.2 Job Description: Store Manager

16.8.2 Job Description: Store Manager

Version: V2
Last Updated: October 2025
Review Date: April 2026
Owner: Operations Manager

1. Job Summary

Job Title: Store Manager
Reports To: Operations Manager / Area Manager
Location: [Site-specific]
Employment Type: Full-time
Salary: [As per contract]

The Store Manager is responsible for the overall operation, profitability, and performance of their assigned location. This includes managing staff, ensuring compliance with food safety and company standards, delivering exceptional customer service, and achieving sales and profit targets.

2. Key Responsibilities

2.1 Operational Management

  • Oversee day-to-day operations of the store/mobile unit
  • Ensure compliance with all SOPs, food safety, and health & safety regulations
  • Maintain high standards of cleanliness, product quality, and customer service
  • Open and close the site securely; manage keys and access
  • Monitor and maintain equipment; arrange repairs and servicing as needed
  • Implement and enforce company policies and procedures

2.2 Team Leadership & Staff Management

  • Recruit, train, and onboard new team members
  • Create staff rotas and manage shift schedules
  • Conduct performance reviews, competency checks, and disciplinary procedures
  • Motivate and develop team members; provide coaching and feedback
  • Manage staff holidays, sickness, and absence in line with company policy
  • Ensure all staff complete mandatory training (food safety, allergen awareness, etc.)

2.3 Financial Management

  • Achieve sales, profit, and cost control targets
  • Manage cash handling, banking, and end-of-day reconciliation
  • Monitor and control stock levels; minimize waste and shrinkage
  • Prepare and submit weekly/monthly financial reports
  • Manage supplier relationships and negotiate pricing where appropriate
  • Control labor costs and optimize staffing levels

2.4 Customer Service

  • Ensure all customers receive excellent service
  • Handle customer complaints and resolve issues professionally
  • Monitor customer feedback and implement improvements
  • Promote the loyalty programme and drive customer engagement

2.5 Stock & Inventory Management

  • Order stock using Odoo system; ensure adequate inventory levels
  • Conduct regular stock takes and reconcile discrepancies
  • Rotate stock using FIFO principles; monitor expiry dates
  • Manage supplier deliveries and quality checks

2.6 Compliance & Reporting

  • Ensure compliance with FSA food safety regulations and allergen law
  • Complete and maintain all required logs, checklists, and documentation
  • Report incidents, accidents, and near-misses immediately
  • Conduct internal audits and prepare for external inspections
  • Ensure all staff are trained and competent in their roles

2.7 Marketing & Sales

  • Implement local marketing initiatives and promotions
  • Drive sales through upselling, product recommendations, and customer engagement
  • Monitor competitor activity and market trends
  • Collaborate with head office on seasonal campaigns and new product launches

3. Person Specification

3.1 Essential

  • Proven experience in a supervisory or management role (hospitality/retail preferred)
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Financial acumen and experience managing budgets
  • Ability to work under pressure and solve problems quickly
  • Knowledge of food safety regulations and compliance
  • Proficiency with POS systems (Odoo experience desirable)
  • Flexible and able to work weekends, evenings, and public holidays

3.2 Desirable

  • Level 3 Food Safety & Hygiene certification
  • Previous experience in coffee shop or cafe management
  • Knowledge of HR procedures (recruitment, performance management, disciplinary)
  • Experience with stock management and inventory systems
  • First aid certification

4. Training & Development

  • Induction: Management induction programme covering operations, compliance, and systems
  • Food Safety: Level 3 Food Safety & Hygiene certification (initial and refresher)
  • HR & People Management: Training on recruitment, performance management, and employment law
  • Financial Management: Training on budgets, cost control, and reporting
  • Ongoing Development: Regular performance reviews, area manager support, and access to leadership development programmes

5. Working Conditions

  • Hours: Full-time (typically 40–45 hours per week); flexible shifts including weekends and public holidays
  • Environment: Fast-paced cafe/mobile unit; standing for long periods; exposure to heat, steam, and noise
  • Uniform: Company uniform provided; must be worn clean and presentable
  • Travel: May be required to travel to other locations for training or support

6. Performance Standards

  • Achieve or exceed sales and profit targets
  • Maintain high customer satisfaction scores and positive feedback
  • Ensure full compliance with food safety, health & safety, and employment law
  • Develop and retain a high-performing team
  • Complete all reports and administrative tasks on time
  • Maintain excellent site standards (cleanliness, presentation, equipment)

7. Key Performance Indicators (KPIs)

  • Sales vs. target (weekly/monthly)
  • Profit margin and cost control
  • Customer satisfaction scores (mystery shopper, reviews, feedback)
  • Staff turnover and retention rates
  • Compliance audit scores (food safety, health & safety)
  • Stock accuracy and waste levels

8. Related Documents

  • Staff Handbook
  • Operations Manual
  • Food Safety SOPs (Section 1)
  • Cash Handling SOPs (13.1–13.7)
  • Staff Management SOPs (Section 16)
  • Health & Safety Procedures
  • Allergen Management SOP

Note: This job description is not exhaustive and may be updated to reflect the changing needs of the business. Employees will be consulted on any significant changes.